Frequently Asked Questions

Everything you need to know about your Portal Games shopping experience.

How long does shipping take for my fashion items?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy for clothing and accessories?

We offer a 30-day return policy for all unworn items with original tags attached. Please note that for hygiene reasons, earrings and intimate apparel cannot be returned.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as sizing can vary between different designers and fits.

What payment methods do you accept?

Portal Games accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna.

Can I track my order once it has been placed?

Yes, as soon as your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's journey.

Are the materials used in your products sustainable?

We are committed to ethical fashion. Many of our collections feature organic cotton, recycled polyester, and eco-friendly dyes. Look for the 'Sustainable' badge on specific product listings.