Returns & Exchanges

At Portal Games, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day return policy for all unworn items with original tags attached. Simply initiate your request through our online portal to step into a seamless return experience.

Return Process

  • 1.
    Initiate Your Return

    Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

  • 2.
    Package Your Items

    Place the unworn items in their original packaging, ensuring all designer tags and security seals remain intact.

  • 3.
    Label and Ship

    Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.

  • 4.
    Receive Your Refund

    Once our warehouse inspects your return, we will process your refund to the original payment method within 5-7 business days.